A Dispatch Desk, Not a Dispatcher.
Dispatch is a team desk: multiple seats, a supervisor, hand-offs, lunch coverage, and queues that keep moving. KozyOps gives the desk a route board, will-call queue, and one customer record shared by the office, truck, and AR.
What the Desk Does
Build and Manage Routes Across Multiple Depots
Build routes across propane, oil, kerosene, diesel, blends, and other fuels. Each fuel keeps its own route flow because metered oil delivery is not the same as a propane tank exchange. Sequence stops, hand the route to the driver’s iPad, and filter by depot when you run more than one. Routes are managed in the app today.
Work the Will-Call Queue as a Team
A customer calls for 100 gallons next week. Any dispatcher can add the will-call, collect payment if needed, and leave it in the shared queue. After hand-off, the next seat sees the same work.
Calendar Schedules at Fleet Scale
Set auto-delivery every 28 days, every six weeks, or by season. Degree-day forecasting and K-factor drive delivery windows for monitored tanks. When a window opens, the customer surfaces on the right depot board.
Holds, with an Audit Trail
Put credit holds, winter holds, and temporary pauses on the customer record. The schedule stops surfacing them, and the change is logged. Lift the hold when they are back.
Customer Outreach and Tasks for the Desk’s Shared Queue
Tag customers, assign follow-ups, and build reach-out lists that hand off cleanly between dispatchers.
Zones Across Depots
Map delivery and service zones to your depots. A customer’s zone controls which routes, techs, and depot queues they fit into. HOD compliance is carried per brand and depot.
Hand-Off to AR
The ledger card created when a delivery posts is the same card AR closes from. Holds, will-call payments, and delivery confirmations flow into the ledger in real time, so month-end does not start with a stack of missing dispatch notes. See the AR side and Kozy Payments for why card-to-ledger integration changes the AR team’s week.
What It Looks Like on the Truck
The driver sees the route on the iPad, taps a stop, and records gallons or metered delivery. The service tech sees assigned jobs, site equipment, customer history, and notes. Both clock in through My Time, and the desk sees their updates in real time.